Privacy policy
Last Updated: 2026-05-13
This Privacy Policy explains how Lost Angel x RNBW collects, uses, stores, and protects your information when you visit our website, place an order, join our email/SMS list, apply for our affiliate program, or interact with our brand online.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information that you voluntarily provide to us, including:
Name
Email address
Phone number
Billing and shipping address
Date of birth or age verification information
Payment information
Order history
Customer support messages
Affiliate or wholesale inquiry details
Marketing preferences
We may also automatically collect certain information when you visit our site, such as:
IP address
Device type
Browser type
Pages viewed
Time spent on site
Referral source
Shopping behavior
Cart activity
Cookies and tracking data
2. Age Verification
Lost Angel x RNBW sells products intended only for adults 21 years of age or older.
To comply with applicable laws and platform requirements, we may collect or process information needed to verify your age. This may include your name, date of birth, address, or other verification details.
If you do not meet the legal age requirement, you may not purchase products from our website.
3. How We Use Your Information
We use your information to:
Process and fulfill orders
Verify your age and eligibility to purchase
Send order confirmations and shipping updates
Provide customer support
Manage returns, replacements, or refund requests
Prevent fraud and unauthorized transactions
Improve our website, products, and customer experience
Send marketing emails or SMS messages if you opt in
Manage affiliate, influencer, or wholesale applications
Comply with legal and regulatory obligations
We do not use your information for medical, health, or wellness claims.
4. Email and SMS Marketing
If you sign up for emails or SMS messages, we may send you updates about product drops, promotions, brand news, events, affiliate opportunities, and other Lost Angel x RNBW content.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email.
You can opt out of SMS messages at any time by replying STOP. Message and data rates may apply.
5. Cookies and Tracking Technologies
Our website may use cookies, pixels, analytics tools, and similar technologies to improve site functionality, understand customer behavior, measure marketing performance, and personalize your shopping experience.
These technologies may help us:
Remember items in your cart
Track website performance
Measure ad campaign effectiveness
Improve product recommendations
Understand how customers use our website
You can disable cookies through your browser settings, but some features of the website may not work properly.
6. How We Share Information
We may share your information with trusted third-party service providers that help us operate our business, including:
Shopify and ecommerce platform providers
Payment processors
Shipping and fulfillment partners
Age verification providers
Email and SMS marketing platforms
Affiliate and referral platforms
Analytics and advertising tools
Customer support tools
Fraud prevention providers
These service providers are only permitted to use your information as needed to provide services to us.
We may also share information if required by law, regulation, legal process, or to protect our rights, customers, business, or website.
We do not sell your personal information to unrelated third parties.
7. Payment Information
Payments are processed through secure third-party payment providers. Lost Angel x RNBW does not directly store your full credit card or payment card information.
Payment providers may collect and process your payment details according to their own privacy and security policies.
8. Affiliate and Creator Program Information
If you apply to become an affiliate, creator, influencer, or partner, we may collect information such as your name, email, phone number, social media handles, audience information, payment details, tax information, and performance data.
This information may be used to:
Review your application
Create and manage your affiliate account
Track referrals and commissions
Communicate program updates
Process eligible payouts
Prevent fraud or abuse of the program
9. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your personal information.
However, no website, platform, or transmission method is completely secure. We cannot guarantee that information transmitted through our website will always be fully protected.
10. Data Retention
We keep your information for as long as needed to:
Fulfill orders
Provide customer service
Comply with legal obligations
Prevent fraud
Resolve disputes
Maintain business records
Manage marketing or affiliate relationships
When information is no longer needed, we may delete, anonymize, or securely store it as required by law or business necessity.
11. Your Privacy Rights
Depending on where you live, you may have rights regarding your personal information, including the right to:
Access the personal information we have about you
Request correction of inaccurate information
Request deletion of certain personal information
Opt out of marketing communications
Limit certain uses of your information
Request information about how your data is shared
To make a privacy request, please contact us using the information below.
We may need to verify your identity before completing certain requests.
12. California Privacy Rights
If you are a California resident, you may have additional rights under California privacy laws, including the right to know what personal information we collect, use, disclose, or share, the right to request deletion, the right to correct certain information, and the right to opt out of certain data-sharing practices.
Lost Angel x RNBW does not knowingly sell personal information. If certain advertising or analytics activities are considered “sharing” under California law, eligible users may request to opt out.
13. Children’s Privacy
Our website and products are intended strictly for adults 21+.
We do not knowingly collect personal information from anyone under 21. If we learn that we have collected information from someone under the legal age requirement, we will take steps to delete it where required.
14. Third-Party Links
Our website may contain links to third-party websites, social media platforms, apps, or services.
We are not responsible for the privacy practices, content, or policies of third-party websites. We encourage you to review their privacy policies before providing personal information.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.
Your continued use of our website after changes are posted means you accept the updated Privacy Policy.
16. Contact Us
For questions about this Privacy Policy or to make a privacy request, please contact us at:
Lost Angel x RNBW
Email: ish@lostrnbw.com
Website: lostrnbw.com
This Privacy Policy is intended as a general template and should be reviewed by legal counsel before publishing.