Terms of service
Last Updated: 2026-05-13
Welcome to Lost Angel x RNBW. These Terms of Service govern your access to and use of our website, products, services, content, affiliate program, and any related features we provide.
By visiting our website, creating an account, placing an order, signing up for marketing, applying for our affiliate program, or using any part of our site, you agree to these Terms of Service.
If you do not agree, do not use our website or purchase our products.
1. Age Requirement
Lost Angel x RNBW products contain nicotine and are intended strictly for adults 21 years of age or older.
By using this website or placing an order, you confirm that you are at least 21 years old and legally permitted to purchase nicotine products in your location.
We may require age verification before allowing access, processing an order, or completing fulfillment. If we cannot verify your age, your order may be cancelled.
It is your responsibility to ensure that purchasing, possessing, or using our products is legal in your state, city, or jurisdiction.
2. Nicotine Warning
WARNING: This product contains nicotine. Nicotine is an addictive chemical.
Lost Angel x RNBW products are intended for adult nicotine users only. Our products are not intended for anyone under 21, non-nicotine users, pregnant or nursing individuals, or anyone advised by a medical professional to avoid nicotine.
Our products are not intended to diagnose, treat, cure, or prevent any disease or health condition.
3. Use of the Website
You agree to use our website only for lawful purposes and in accordance with these Terms.
You agree not to:
Use the site if you are under 21
Provide false or misleading information
Attempt to bypass age verification
Use the site for unlawful purchases or resale
Interfere with website security or functionality
Copy, scrape, or misuse website content
Use our brand, images, or content without permission
Engage in fraud, chargeback abuse, or unauthorized transactions
We reserve the right to refuse service, cancel orders, restrict access, or terminate accounts at our discretion.
4. Product Information
We do our best to display product information, pricing, availability, images, descriptions, flavors, puff count, nicotine strength, and specifications accurately.
However, we do not guarantee that all product descriptions, images, pricing, or availability will always be error-free, complete, or current.
Product images may vary slightly from the actual product due to packaging updates, screen settings, lighting, or manufacturer changes.
Puff count, battery life, and usage experience may vary depending on individual usage habits, device settings, storage conditions, and other factors.
5. Orders and Payment
By placing an order, you agree that all information you provide is accurate, complete, and current.
We reserve the right to accept, reject, cancel, or limit any order for any reason, including but not limited to:
Failed age verification
Payment issues
Suspected fraud
Incorrect pricing or product information
Shipping restrictions
Product availability
Violation of these Terms
Payment must be received before an order is processed or shipped.
6. Shipping and Delivery
Shipping options, costs, and estimated delivery times may vary based on your location, carrier availability, age-verification requirements, and applicable laws.
Delivery estimates are not guaranteed.
Once an order has been shipped, we are not responsible for carrier delays, lost packages, stolen packages, incorrect addresses entered by the customer, or failed delivery attempts.
Some shipments may require adult signature, age verification, or additional delivery requirements.
7. Returns, Refunds, and Cancellations
Due to the nature of nicotine products, hygiene standards, and safety requirements, all sales are generally final.
We do not accept returns or exchanges on opened, used, tampered, or unsealed products.
Refunds, replacements, or store credits may be offered at our discretion for approved damaged, defective, or incorrect orders.
Please review our Refund Policy for more details.
8. Compliance With Laws
You are responsible for knowing and following all laws that apply to you, including laws related to nicotine products, vapor products, age restrictions, shipping restrictions, taxes, possession, and use.
We may restrict or refuse sales to certain locations where laws, regulations, carrier limitations, or business policies prevent us from selling or shipping products.
You agree not to purchase products for resale unless you are an approved wholesale partner or otherwise authorized by Lost Angel x RNBW in writing.
9. Marketing Communications
By providing your email address or phone number, you may choose to receive marketing communications from Lost Angel x RNBW.
Marketing may include product updates, drops, promotions, event updates, affiliate opportunities, and brand content.
You can unsubscribe from emails using the unsubscribe link in our emails.
You can opt out of SMS messages by replying STOP. Message and data rates may apply.
Transactional messages related to your order may still be sent when necessary.
10. Affiliate and Creator Program
If you apply for or participate in the Lost Angel x RNBW affiliate, influencer, creator, or referral program, you agree to follow all program rules, platform policies, advertising laws, and brand guidelines.
Affiliates must not:
Market to anyone under 21
Make health, medical, cessation, or therapeutic claims
Use misleading, false, or deceptive advertising
Misrepresent product features, pricing, availability, or commission terms
Promote unsafe or irresponsible use
Use spam, bots, fake traffic, or fraudulent referrals
Misuse discount codes, links, trademarks, or brand assets
Violate Meta, TikTok, Google, Shopify, Social Snowball, or other platform rules
We reserve the right to reject applications, withhold commissions, reverse fraudulent referrals, update program terms, or remove affiliates at any time.
11. Intellectual Property
All website content, including logos, brand names, product names, designs, images, graphics, videos, copy, icons, layout, packaging visuals, and other materials are owned by or licensed to Lost Angel x RNBW.
You may not copy, reproduce, distribute, modify, sell, or use our intellectual property without prior written permission.
Using our brand assets for affiliate or wholesale promotion does not give you ownership of those assets.
12. User Content
If you submit, tag, upload, share, or send us content, including reviews, testimonials, photos, videos, social media posts, or feedback, you grant Lost Angel x RNBW permission to use, repost, display, edit, and share that content for marketing, advertising, website, social media, email, and promotional purposes.
You confirm that any content you submit is your own or that you have permission to share it.
We may remove or refuse to use content at our discretion.
13. Prohibited Uses
You may not use our website, products, or services to:
Break any law or regulation
Purchase products while underage
Purchase products for anyone underage
Provide false identity or age information
Commit fraud or abuse promotions
Interfere with website operations
Upload harmful code or malicious content
Harass, abuse, or harm others
Infringe intellectual property rights
Engage in unauthorized resale
Promote illegal, unsafe, or irresponsible use of nicotine products
Violation of this section may result in order cancellation, account termination, blocked access, or legal action.
14. Disclaimer of Warranties
Our website, products, and services are provided on an “as is” and “as available” basis.
To the fullest extent permitted by law, Lost Angel x RNBW makes no warranties, express or implied, regarding the website, product availability, uninterrupted operation, accuracy of content, or fitness for a particular purpose.
We do not guarantee that our website will be error-free, secure, uninterrupted, or free from viruses or harmful components.
15. Limitation of Liability
To the fullest extent permitted by law, Lost Angel x RNBW and its owners, employees, partners, affiliates, service providers, and representatives will not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages arising from your use of our website, products, services, affiliate program, or inability to use them.
Our total liability for any claim will not exceed the amount you paid for the product or service giving rise to the claim.
Some jurisdictions do not allow certain limitations, so some limitations may not apply to you.
16. Indemnification
You agree to indemnify, defend, and hold harmless Lost Angel x RNBW and its owners, employees, partners, affiliates, service providers, and representatives from any claims, damages, liabilities, losses, costs, or expenses arising from:
Your use of the website
Your purchase, possession, or use of products
Your violation of these Terms
Your violation of any law or regulation
Your misuse of brand assets
Your affiliate or promotional activity
Your infringement of another person’s rights
17. Third-Party Services
Our website may use or link to third-party services, including Shopify, payment processors, shipping carriers, age verification providers, email/SMS platforms, affiliate platforms, analytics tools, and social media platforms.
We are not responsible for the content, policies, performance, or practices of third-party services.
Your use of third-party services may be governed by their own terms and privacy policies.
18. Changes to These Terms
We may update these Terms of Service at any time.
Any changes will be posted on this page with an updated “Last Updated” date.
Your continued use of the website after changes are posted means you accept the updated Terms.
19. Termination
We may suspend or terminate your access to our website, cancel orders, remove accounts, or block future purchases if we believe you have violated these Terms, provided false information, engaged in fraud, or used the site in a way that may harm our business, customers, or partners.
20. Contact Information
For questions about these Terms of Service, please contact us at:
Lost Angel x RNBW
Email: ish@lostrnbw.com
Website: lostrnbw.com
These Terms of Service are intended as a general template and should be reviewed by legal counsel before publishing.